Refund Policy

If you are not completely satisfied with the product or products you ordered from the Internet, you can return the products within 14 (fourteen) days from the date of receipt. For the return process, you need to send this document together with your products by filling out the necessary information: Withdrawal Form

If you want to return the product you purchased, you must deliver the box, packaging, standard accessories, if any, complete and undamaged. The return of unpacked, tried, USED, destroyed and similar products is not accepted. Free or promotional items sent as part of the order must also be returned, if a refund is included with all products sent.

Invoice submission is mandatory for changes.

In order to start the return and exchange transactions to be made with the cargo, together with the order number lunanegrajewelry@gmail.com you need to send an e-mail to his address. After your return and exchange request is approved, the products must be shipped to us in such a way that they will not be damaged. The responsibility of the products is with the customer until the package reaches us.

The shipping fee for exchange and return belongs to the buyer.

After your product reaches our return address, it is examined by our team and after your return or exchange is approved, the product amount will be credited to the credit card or bank account you use by deducting the shipping fee.

For transactions made with a credit card, the product price is reflected on your credit card within 14 days, depending on your bank. This process is completely dependent on your bank and lunanegra has no right to interfere with your bank.

Return address: Alaçatı mahallesi 16018 sokak no:15/A Alaçatı/Çeşme/İzmir

To get more detailed information on each topic

lunanegrajewelry@gmail.com just send an e-mail to his address.